Terms of service

These Terms govern your use of Kora (the “Service”). The Service includes the website at www.koraugc.com, the creator dashboard (a free tier plus an optional paid subscription), the brand dashboard and campaign marketplace, and the optional third-party integrations (TikTok, Instagram, YouTube, Whop, Discord).

By using the Service you agree to these Terms. If you don't agree, please don't use the Service.

You must be at least 18 years old to create a creator account, purchase a subscription, or run brand campaigns. If you connect a third-party service (such as TikTok, Instagram, YouTube, Discord, or Whop), you must also be allowed by your local laws and that service's terms to use it.

Creators sign in with an email and password (or optionally with Discord); brands sign in with an email and password. You are responsible for keeping your login secure. If you connect a third-party account (TikTok, Instagram, YouTube, Discord, or Whop), you are responsible for the login you use there. You can delete your account at any time from your account settings.

Creators. The creator dashboard has a free tier. The paid plan (“Pro”) is currently $29 per month, billed through our payment processor Stripe. Prices may change; we'll give notice before a change affects an active subscription. (A small number of legacy subscriptions remain billed through Whop under the same terms.)

Brands. Publishing campaign listings requires a paid brand subscription, billed through Stripe per concurrent live listing ($199 per listing per month for brands, $149 for agencies). Adding or removing listing slots adjusts the subscription with prorated billing. An invite code may grant a one-time free trial at checkout. If a brand subscription ends or lapses, live listings are closed; campaign history and creator conversations are retained.

Subscriptions renew automatically each billing period until canceled. Creators and brands can cancel anytime from the billing section of their account settings (or by contacting us); cancellation stops future renewals and access continues through the end of the period already paid. If a trial is offered, it converts to a paid subscription unless canceled before the trial ends. Except where required by law, subscription fees already paid are non-refundable.

You agree not to use the Service to harass other users, to submit content you don't own, to misrepresent your audience or analytics, or to attempt to gain unauthorized access to any part of the Service. We may suspend or terminate access if you do.

You retain all rights to the content you create, including your portfolio work and any UGC you produce. Connecting a social account or linking work grants us a limited license to fetch, store, and display that content and its performance data to you and, where you apply to or tag content for a brand campaign, to that brand, for the purpose of providing the Service. We do not claim ownership of your content.

When you apply to a brand campaign listed on the platform, you are agreeing to be introduced to that brand. We are not a party to whatever contract you and the brand subsequently enter into; we take no commission, and we don't guarantee outcomes. Any payment, deliverable, or dispute is between you and the brand directly.

Payment between brands and creators. Kora does not process, hold, escrow, or guarantee payments between brands and creators. If a creator performs work for a brand and is not paid, or a brand pays for work that is not delivered, that is a dispute between the creator and the brand, and we have no obligation to mediate, arbitrate, or collect on anyone's behalf. We strongly encourage creators to agree on written terms with a brand before starting work, and to report non-payment to us through the in-app report tools. We may, at our sole discretion, warn, suspend, or remove accounts involved in substantiated payment disputes or other misconduct, but we are under no obligation to do so and doing so creates no liability to anyone.

The Service relies on third parties to function, including Stripe (payments), Whop (legacy subscription billing), TikTok, Instagram/Meta, and YouTube/Google (optional analytics integrations), Discord (optional sign-in and community roles), Slack (optional brand messaging channels), Cloudflare (video hosting for our Learn library), Railway (hosting), Resend (email), and Anthropic (optional AI-assisted review). Your use of those services is governed by their own terms; we don't control them and we're not responsible for their conduct.

You can stop using the Service at any time. Disconnecting a connected platform (TikTok, Instagram, YouTube, or Whop) stops further syncing and revokes its tokens where supported. Creators and brands can permanently delete their account (and its data) from their account settings, or by emailing us.

We may suspend or terminate accounts that violate these Terms or that pose a security risk to the Service or other users.

The Service is provided “as is” without warranties of any kind, express or implied. We don't guarantee that the Service will be uninterrupted, error-free, or that any specific outcome (such as landing a paid brand deal) will result from using it.

The Service lets you share content with other users: messages, contracts and other documents, portfolio links and files, sample videos, and business information. You share this content at your own risk. We use reasonable technical and organizational safeguards, but no online service can guarantee security, and we do not guarantee that content you share will remain confidential, that another user will not misuse, disclose, or retain what you send them, or that the Service will be free from unauthorized access. Do not share trade secrets, credentials, or sensitive personal or financial information through the Service that you cannot afford to have disclosed.

To the maximum extent permitted by law, Kora and its operators are not liable for any loss or damage arising from the disclosure, interception, misuse, or loss of content or information you share through the Service, whether caused by another user, a third party, or a security incident. Nothing in this section limits rights you may have under applicable data-protection law, which are addressed in our Privacy Policy.

To the maximum extent permitted by law, Kora and its operators will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Service, including lost profits, lost business opportunities or deals, loss of data, or damages arising from unauthorized access to or disclosure of content or information you shared through the Service. Total liability for direct damages is capped at the greater of $100 or the amount you paid to use the Service in the 12 months prior to the claim. Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

We may update these Terms occasionally. Material changes will be reflected by an updated “Last updated” date at the top of this page. Continued use of the Service after changes constitutes acceptance of the new Terms.

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws principles. Any disputes will be resolved in the state or federal courts located in California.

Questions about these Terms? Email hello@koraugc.com.

See also our Privacy Policy.